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Customer Survey
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Name
*
First
Last
Email
*
Date of stay
*
Purpose of visit
*
Leisure
Business
Event/Wedding
Other
How did you book your stay?
*
Hotel Website
Third-Party Website
Phone
Other
How would you rate the booking process?
*
Excellent
Good
Average
Poor
How would you rate the check-in process?
*
Excellent
Good
Average
Poor
Which type of room did you stay in?
*
Standard Room
Lake View Room
Suite
Accessible Room
How would you rate the cleanliness of your room?
*
Excellent
Good
Average
Poor
How comfortable was your room?
*
Excellent
Good
Average
Poor
Did your room meet your expectations based on the website description?
*
Yes
No
Did you dine at Nolan's Restaurant?
*
Yes
No
How would you rate the quality of the food?
Excellent
Good
Average
Poor
How would you rate the service at the restaurant?
Excellent
Good
Average
Poor
Did you use any of the hotel facilities?
*
Yes
No
Lobby, Pool or Retail Store
If yes, rate the facilities that you used.
Excellent
Good
Average
Poor
Did you participate in any activities offered by the hotel?
*
If yes, rate the activities.
Excellent
Good
Average
Poor
How would you rate the overall service provided by the hotel staff?
*
Excellent
Good
Average
Poor
Were there any staff members who provided exceptional service? Please specify their names and roles.
How would you rate your overall experience at Illinois Beach Hotel?
*
Excellent
Good
Average
Poor
Who would you recommend Illinois Beach Hotel to others?
*
Yes
No
Would you recommend Illinois Beach Hotel to others?
*
Yes
No
Please provide any additional comments or suggestions for improvement:
Would you like to receive special offers and updates from Illinois Beach Hotel?
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No
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